FAQs

Frequently Asked Questions

Welcome to the Sol Studio Pets FAQs page! We're here to provide you with the information you need to make your shopping experience seamless and enjoyable. If you have any additional questions not covered here, feel free to contact our customer support team.

1. How do I place an order?

  • To place an order, simply browse through our collections, add your desired items to the cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, you will receive an email notification.

2. What payment methods do you accept?

  • We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment through PayPal for your convenience.

3. Can I modify or cancel my order after placing it?

  • Once an order is confirmed, our team works swiftly to ensure timely processing and dispatch. Unfortunately, we cannot guarantee modifications or cancellations after the order has been placed. Please review your order carefully before confirming.

4. How can I track my order?

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

5. Do you offer international shipping?

  • Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location. Please check our Shipping Policy for more details.

6. What is your return policy?

  • We want you to be completely satisfied with your purchase. If you are not happy with your order, please refer to our Returns & Exchanges Policy for information on how to return or exchange items.

7. Are your products cruelty-free?

  • Yes, we are proud to offer a selection of cruelty-free products. We are committed to promoting ethical beauty practices and ensuring our customers can indulge in beauty guilt-free.

8. How can I contact customer support?

  • For any inquiries, concerns, or assistance, our customer support team is ready to help. You can reach us via contact form. We aim to respond to all inquiries promptly.

9. Do you offer affiliate opportunities?

  • Yes, we welcome affiliate marketing. Stay tuned for details.

10. How can I stay updated on promotions and new releases?

  • Follow us on Instagram and Facebook for the latest updates, promotions, and pet care tips. You can also subscribe to our newsletter for exclusive offers.

We hope these FAQs provide the information you need. If you have any further questions, don't hesitate to reach out to us. Thank you for choosing Sol Studio Pets!